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call handling
asked in Users
Report of all Blocked NumbersIs there a report that will show all the numbers that have been blocked by my users which includes who blocked them? In...
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May 4, 2023 at 8:02am
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1
Answer
asked in Users
Why is the Dial by name so SLOW to identify someone?When calling in and getting the auto attendant, using the dial by name option, it takes the system about 5 or 6 seconds ...
0
May 2, 2023 at 3:42pm
2 likes
0
Answers
asked in Users
Cannot hear callers from iPhone 12 running iOS 16.3.1When I receive calls, I cannot hear the caller from my phone (iPhone 12, iOS version 16.3.1). My microphone is on....
1
Apr 28, 2023 at 11:52am
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asked in Users
Call handling doesn't work when someone is on DNDHello,We are having an issue where calls are not being forwarded to the next person in the call queue if the primary ans...
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Apr 26, 2023 at 8:15am
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asked in Developers
How to block the ability to make new calls through the API while the current call is active?Hi, I'm writing a microservice for my web application that will use the RC API to automatically make calls to phone...
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Apr 23, 2023 at 6:04am
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1
Answer
asked in Developers
While talking to a caller, can I play an audio file.While talking to a caller I would like to play an audio file with a pre-recorded set of instructions. Is this possible? ...
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Apr 18, 2023 at 12:56pm
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1
Answer
asked in Users
Need help with integration Plantronics Headset to RingCentralI want to be able to answer calls using the call control buttons directly on my headset.I've downloaded Plantronics ...
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Apr 4, 2023 at 7:06pm
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1
Answer
asked in Users
Forward All Calls - Incorrect Handling of GreetingsThe Forward All Calls feature has a fault in design. When you enable "Forward All Calls" for User A who is get...
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Apr 17, 2023 at 11:13am
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2
Answers
asked in Users
Transfer Calls from AppHi! We recently switched to Ring Central and we are working out all the details. Our old system would show you were on t...
0
Mar 31, 2023 at 9:14am
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1
Answer
asked in Users
Call Routing out of Call Queue to Office DirectoryIs it possible for a call to be directed (somehow) to our firm's directory after no one in a call queue answers? The...
0
Mar 29, 2023 at 11:58am
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0
Answers
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